South Africa’s Bpo Service Advantage: Becoming Strategic In The Global Market…

South Africa’s Bpo Service Advantage: Becoming Strategic In The Global Market…







Características do item

Estado:

Novo em folha: Livro novo, que nunca foi usado ou lido, em perfeito estado, sem nenhuma página faltando ou
Estado do item: Novo em folha
Ano de publicação: 2015 Formato: Capa dura
Idioma: Inglês ISBN:

1137474041

EAN:

9781137474049

South Africa’s Bpo Service Advantage: Becoming Strategic In The Global Market…

Sobre este produto

Product Information
Since 2007, South Africa has been one of the world’s upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors’ most recent research into high performance BPO globally and new research streams specifically on South Africa.The results are divided into three sub-studies. The first study of country comparison shows South Africa, with centres and offerings in Cape Town, Durban and Johannesburg, to be a cost-competitive, highly attractive destination in specific segments – voice, complex BPO, ITO, KPO and LPO – especially to UK and English speaking geographies with cultural affinities. The second study reviews research on South Africa and interviewed clients on their captive, partnering and outsourcing experiences in South Africa. The third study we examined in detail into seven cases – British Gas, Amazon, iiNet , Capita, CCI, radiant.law, and BP. The book concludes with challenges for South Africa.

Product Identifiers
Publisher Palgrave Macmillan
ISBN-10 1137474041
ISBN-13 9781137474049
eBay Product ID (ePID) 204258068

Product Key Features
Format Hardcover
Publication Year 2015
Language English

Dimensions
Weight 18 Oz
Width 6.1in.
Height 0.6in.
Length 9.2in.

Additional Product Features
Number of Volumes 1 Vol.
Dewey Edition 23
Illustrated Yes
Dewey Decimal 658.4/0580968
Series Technology, Work and Globalization
Copyright Date 2015
Author Andrew Craig, Mary C. Lacity, Leslie P. Willcocks
Number of Pages 211 Pages
Lc Classification Number Hd28-70hd28-70hd28-7
Publication Date 2015-02-12
Lccn 2014-049545



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